Terms & Conditions
Please read these terms carefully before using our website or placing an order. By accessing or using our site, you agree to be bound by these terms.
Last Updated: 8 February 2026
Please read these terms carefully before using our website or placing an order. By accessing or using our site, you agree to be bound by these terms.
These Terms and Conditions ("Terms") govern your access to and use of the website operated by Organic Coffee Co Ltd ("we", "us", "our"), a company registered in England and Wales with company number 12847392, with its registered address at 159a High Street, Hornchurch, England, RM11 3YD.
By accessing our website, browsing its pages, or placing an order for any of our products, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our website or purchase our products.
You must be at least 18 years of age to make a purchase through our website. By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract under the laws of England and Wales.
These Terms apply to all visitors, users, and customers of the website. Additional terms and conditions may apply to specific promotions, subscription plans, or services, and will be made available at the relevant point of purchase or sign-up.
Organic Coffee Co Ltd operates an online retail platform specialising in the sale of certified organic coffee products. Our product range includes, but is not limited to, whole bean coffee, ground coffee, organic blends, single-origin coffees, decaffeinated coffee, espresso-specific roasts, coffee subscriptions, and coffee-related accessories and equipment.
All coffee sold through our website is certified organic by the Soil Association or equivalent recognised certification bodies. We source our green coffee beans directly from organic farming cooperatives and roast them in small batches at our roastery in England. Products are dispatched directly to customers across the United Kingdom.
We also provide informational content on our website, including brewing guides, tasting notes, and educational articles about organic coffee farming and processing methods. This content is provided for general informational purposes only and should not be treated as professional advice.
We reserve the right to modify, discontinue, or update any aspect of our services, product range, or website content at any time without prior notice, except where such changes materially affect existing orders or active subscription agreements.
When using our website, you agree to the following obligations and restrictions. You must use the website only for lawful purposes and in accordance with these Terms. You agree not to use the website in any way that could damage, disable, overburden, or impair its functionality or interfere with any other party's use and enjoyment of the website.
Specifically, you must not:
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account by contacting us at [email protected].
All prices displayed on our website are in British Pounds Sterling (GBP) and include Value Added Tax (VAT) at the applicable rate. Our VAT registration number is GB 356 4821 79. Delivery charges, where applicable, are displayed separately during the checkout process before you confirm your order.
Placing an order through our website constitutes an offer from you to purchase the selected products. We will send you an order confirmation email acknowledging receipt of your order; however, this confirmation does not constitute acceptance of your offer. A binding contract between you and us is formed only when we dispatch the products and send you a dispatch confirmation email.
We make every effort to ensure that all prices and product descriptions on our website are accurate and up to date. However, errors may occasionally occur. If we discover a pricing error affecting your order before dispatch, we will contact you to inform you of the correct price and give you the option to proceed with the order at the correct price or cancel it for a full refund.
We accept payment via Visa, Mastercard, PayPal, Apple Pay, and Klarna. All payments are processed securely using 256-bit SSL encryption. We do not store your full payment card details on our servers.
We reserve the right to refuse or cancel any order at our discretion, including where we suspect fraudulent activity, where products are no longer available, or where a significant pricing error has occurred. In such cases, you will receive a full refund for any amounts already paid.
We deliver to addresses throughout mainland United Kingdom. For deliveries to Northern Ireland and the Scottish Highlands and Islands, additional delivery time may be required. We do not currently ship internationally.
Standard delivery via Royal Mail Tracked 48 typically takes one to three working days from the date of dispatch. Next-day delivery via DPD is available for orders placed before 2pm on weekdays (Monday to Friday, excluding bank holidays). Standard delivery is free on orders totalling £40 or more; for orders under £40, a standard delivery charge of £3.49 applies. Next-day delivery is charged at £5.99 regardless of order value.
Delivery timeframes are estimates only and are not guaranteed. We will make reasonable efforts to deliver your order within the timeframe indicated at checkout, but we shall not be liable for any delays caused by circumstances beyond our reasonable control, including adverse weather, carrier delays, or industrial action.
Risk of loss and damage to the products passes to you upon delivery. If your parcel arrives damaged, please contact us within 48 hours of delivery at [email protected] with photographs of the damage. We will arrange a replacement or refund at no additional cost to you.
Our coffee subscription service allows you to receive regular deliveries of your chosen coffee at a frequency you select (weekly, fortnightly, or monthly). Subscription customers receive a 15% discount compared to one-off purchase prices, and free standard delivery is included on all subscription shipments regardless of order value.
Subscriptions are ongoing and will automatically renew at the selected frequency until you choose to pause, skip, or cancel. You can manage your subscription at any time through your account dashboard. There are no minimum commitment periods and no cancellation fees. Changes to your subscription (including pausing, skipping a delivery, changing the coffee selection, or adjusting the delivery frequency) must be made at least 48 hours before your next scheduled dispatch date to take effect for that delivery.
Payment for each subscription delivery is taken automatically using the payment method you provided at the time of sign-up. If a payment fails, we will attempt to contact you to update your payment details. If we are unable to collect payment after two attempts, your subscription may be paused until the issue is resolved.
We reserve the right to modify subscription pricing with at least 14 days' written notice to you via email. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.
We want you to be completely satisfied with your purchase. We offer a 30-day satisfaction guarantee on all coffee products. If you are unhappy with the taste or quality of your coffee, contact us within 30 days of delivery at [email protected] and we will either replace it with a different coffee of your choice or issue a full refund.
For sealed, unopened products, we accept returns for a full refund within 14 days of delivery in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To initiate a return, please email us at the address above. You are responsible for the cost of returning the item to us unless the product was faulty, damaged, or incorrectly dispatched.
Coffee is a perishable food product. For hygiene and safety reasons, we cannot accept returns of opened bags of coffee unless the product is demonstrably faulty or defective. Our 30-day satisfaction guarantee covers quality concerns even for opened products.
Refunds will be processed to the original payment method within 5 to 10 working days of us receiving the returned item or approving a satisfaction guarantee claim. You will receive an email confirmation when your refund has been processed.
All content on this website, including but not limited to text, images, photographs, graphics, logos, icons, audio clips, video content, software, and the overall design and layout of the site, is the property of Organic Coffee Co Ltd or its licensors and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the website and its content for personal, non-commercial purposes only. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from the website, except as incidentally necessary for normal web browsing (such as temporary caching by your browser).
Any use of our intellectual property without our prior written consent is strictly prohibited and may result in legal action. If you believe that any content on our website infringes your intellectual property rights, please contact us at [email protected] with details of the alleged infringement.
The website and its content are provided on an "as is" and "as available" basis. While we take reasonable care to ensure the accuracy and completeness of the information on our website, we make no representations or warranties of any kind, express or implied, regarding the reliability, accuracy, completeness, suitability, or availability of the website, its content, or the products described on it.
Flavour profiles and tasting notes provided on our product pages are subjective descriptions intended as a guide only. Actual taste may vary slightly between batches due to the natural characteristics of organic agricultural products, variations in growing conditions, and differences in individual taste perception. These descriptions do not constitute a guarantee that any particular coffee will taste exactly as described.
Product images on our website are for illustration purposes and may not be an exact representation of the product you receive. Packaging design may be updated from time to time without notice.
Coffee contains caffeine. We recommend consuming coffee in moderation. If you have any health conditions, allergies, or dietary concerns, please consult a qualified medical professional before consuming our products. Nothing on this website constitutes dietary, medical, or nutritional advice.
We do not guarantee uninterrupted, secure, or error-free access to our website. We reserve the right to restrict or suspend access to all or any part of the website for maintenance, security, or any other reason without notice.
To the maximum extent permitted by applicable law, Organic Coffee Co Ltd, its directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or in connection with your use of the website or the purchase of any products, regardless of whether such damages are based on contract, tort, negligence, strict liability, or any other legal theory.
Our total aggregate liability to you for any claim arising out of or relating to these Terms, the website, or any products purchased through the website shall not exceed the total amount you paid to us for the specific product or order giving rise to the claim.
Nothing in these Terms shall exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under the Consumer Rights Act 2015 or other applicable consumer protection legislation; or (d) any other liability that cannot be lawfully excluded or limited under English law.
You agree to indemnify, defend, and hold harmless Organic Coffee Co Ltd, its directors, officers, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the website; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) any content or information you submit, post, or transmit through the website.
This indemnification obligation shall survive the termination of these Terms and your use of the website.
Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Organic Coffee Co Ltd. These links are provided for your convenience and information only. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services.
The inclusion of a link to a third-party website does not imply endorsement, approval, or recommendation by us of that website or its content, products, or services. You access third-party websites at your own risk and should review their terms and privacy policies before providing any personal information or making any transactions.
We shall not be liable for any damage, loss, or harm arising from your use of or reliance on any third-party websites, content, or services linked to from our website.
Your privacy is important to us. Our collection, use, and handling of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your personal data. If you have any questions about how we handle your data, please contact us at [email protected].
These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to the following: if you are a consumer and a resident of Scotland, you may also bring proceedings in the Scottish courts; if you are a consumer and a resident of Northern Ireland, you may also bring proceedings in the Northern Irish courts.
Nothing in these Terms shall affect your statutory rights as a consumer under English law, including your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the purchase of products through our website, we encourage you to contact us first to attempt to resolve the matter informally. Please write to us at [email protected] or by post to Organic Coffee Co Ltd, 159a High Street, Hornchurch, England, RM11 3YD.
We will make reasonable efforts to resolve any complaint or dispute within 14 working days of receiving your correspondence. If we are unable to reach a satisfactory resolution through informal discussion, either party may pursue the matter through the courts of England and Wales as set out in Section 14 above.
If you are a consumer based in the European Union or the United Kingdom, you may also have the option of using the European Commission's Online Dispute Resolution (ODR) platform or an alternative dispute resolution (ADR) body to resolve your complaint without going to court. We are not obligated to use, and do not currently participate in, ADR procedures, but we are committed to treating every customer fairly and resolving concerns promptly.
We reserve the right to suspend or terminate your access to the website and any associated accounts, without prior notice and at our sole discretion, if we reasonably believe that: (a) you have violated these Terms; (b) you have engaged in fraudulent or illegal activity; (c) your use of the website poses a security risk; or (d) continued access is no longer commercially viable.
Upon termination, your right to use the website will cease immediately. Any provisions of these Terms that by their nature should survive termination shall remain in full force and effect, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and indemnification obligations.
Termination of your access to the website shall not affect any rights or obligations that have already accrued, including any obligation to pay for products already ordered and dispatched, or any rights you may have under consumer protection legislation.
We reserve the right to modify, update, or replace these Terms at any time. When we make material changes to these Terms, we will provide notice by posting a banner on our website homepage at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will also be revised to reflect the date of the most recent changes.
Your continued use of the website after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the website and cancel any active subscriptions before the changes take effect.
We recommend that you review these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available on this page.
If you have any questions, concerns, or complaints about these Terms and Conditions, or about our website or products, please do not hesitate to get in touch. We are committed to resolving any issues promptly and fairly.
159a High Street, Hornchurch, England, RM11 3YD
Company Registration Number: 12847392
VAT Number: GB 356 4821 79
All coffee is certified organic. Prices include VAT where applicable. Flavour profiles are tasting notes only — actual taste may vary slightly by batch. Product images are for illustration purposes. The information on this website is provided for general informational purposes and does not constitute dietary, medical, or nutritional advice. Coffee contains caffeine; please consume responsibly.